Self Storage Roehampton Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Roehampton provides storage and related services, including collection, removal and delivery services where offered. By making a booking, using our website or placing goods into our storage facility, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Customer means the person, firm or company who makes a booking or uses our services.
We, us, our means Self Storage Roehampton as the provider of storage and any associated removal or transport services.
Storage Unit means the storage room, container, locker or space allocated to you.
Services means the provision of storage, and any additional services such as loading, unloading, transport, removals, packing or related assistance where agreed.
Agreement means the contract between you and us incorporating these Terms and Conditions and any written confirmation of your booking.
2. Scope of Services
We provide secure self-storage facilities, together with optional assistance for moving goods to and from the storage facility. Any removal or transport services are subject to availability and may be provided directly by us or by carefully selected subcontractors. The scope, timing and charges for such services will be confirmed at the time of booking.
The storage service consists of granting you the right to store your goods in a designated Storage Unit for an agreed period in exchange for payment of the applicable charges. We do not become a bailee or custodian of your goods, and we do not assume possession or control of them.
3. Booking Process
You may request a booking for storage and any associated removal services by telephone, online form or in person at our facility. All bookings are subject to availability and our acceptance.
To complete a booking, you may be required to provide identification, proof of address and any other documentation reasonably requested. You must provide accurate and complete information regarding your contact details, the nature of the goods to be stored and any special requirements.
We will confirm acceptance of your booking by issuing a booking confirmation or agreement that sets out the start date, initial term, storage charges, any agreed removal or transport services and any additional applicable fees. The Agreement takes effect from the date of our confirmation.
We reserve the right to refuse any booking where we reasonably believe that the goods are unsuitable for storage, that the service may be used for unlawful purposes, or where you fail to meet our identification or payment requirements.
4. Commencement and Duration
Your right to use the Storage Unit commences on the agreed start date, provided that you have complied with any pre-conditions set out in the booking confirmation, including payment of any initial charges or deposits.
Unless otherwise stated in writing, storage is provided on a rolling basis, typically month-to-month, and continues until terminated by either party in accordance with these Terms and Conditions. We may offer fixed-term arrangements where agreed in advance. Any minimum term or fixed term will be set out in your booking confirmation.
5. Payments and Charges
You agree to pay all storage fees, removal charges and any other applicable fees in accordance with the rates and payment schedule notified to you at the time of booking or as subsequently varied in accordance with these Terms and Conditions.
Unless otherwise agreed, storage fees are payable in advance, either monthly or for the agreed fixed term. Removal or transport services may be charged in advance or on completion, as specified in your booking details.
We may offer various payment methods such as card payments or bank transfer. You are responsible for ensuring that payments are made on or before the due date. If a recurring payment method is used, you authorise us to take payment automatically for storage charges and associated fees as they fall due.
If you fail to make payment by the due date, we may charge reasonable late payment fees and interest on overdue amounts at the rate permitted by applicable law. We may also suspend access to your Storage Unit and withhold removal or transport services until full payment is received.
We reserve the right to vary our charges by giving you not less than 30 days written notice. Any change in fees will take effect from the start of the next billing period following expiry of the notice period.
6. Deposits
We may require a security deposit before granting access to the Storage Unit. The amount of the deposit will be notified to you at the time of booking. The deposit is held as security for your obligations under the Agreement, including payment of fees, costs of repairing any damage and compliance with waste and usage rules.
Subject to deduction of any sums properly due to us, the deposit will be refunded to you after you have vacated the Storage Unit, removed all goods, complied with waste regulations and settled all outstanding charges.
7. Cancellations and Changes
You may cancel your storage booking or any associated removal services by providing us with written notice. Where you cancel before the agreed start date, any refund of advance payments will depend on the timing of your cancellation and any specific terms notified at the time of booking.
If you cancel a removal, collection or delivery service at short notice, we may charge a cancellation fee to cover costs reasonably incurred, including staff time, vehicle allocation and administrative expenses. Details of applicable cancellation fees will be made available to you prior to booking.
We reserve the right to cancel or amend your booking where necessary due to events outside our reasonable control, safety concerns, legal or regulatory obligations, or where you have failed to comply with these Terms and Conditions. Where we cancel through no fault of yours, we will refund any pre-paid fees for services not yet provided, which will be your sole remedy.
8. Access and Use of Storage Units
Subject to payment of all fees due, you may access your Storage Unit during our advertised opening hours or other times as may be agreed. We may occasionally restrict access temporarily for security, maintenance or operational reasons, and will seek to give you reasonable notice wherever practicable.
You are responsible for securing your Storage Unit, including the use of an appropriate lock. You must not share access codes, keys or security information with unauthorised third parties. You remain responsible for any person who accesses your Storage Unit with your permission or using your access details.
You agree to use the Storage Unit solely for the purpose of storing goods that you own or are otherwise lawfully entitled to store. You must not use the Storage Unit as a residence, office, workshop or place of business open to the public, and you must not carry out any unlawful or hazardous activities within the facility.
9. Prohibited and Restricted Items
You must not store any of the following items in your Storage Unit.
Perishable goods or living plants and animals.
Explosives, firearms, ammunition or weapons.
Flammable, corrosive, toxic or hazardous substances including gas canisters, fuels, chemicals or waste materials classified as hazardous.
Illegal goods, stolen property, drugs or items whose possession or storage would breach any law or regulation.
Cash, high-value jewellery, fine art or other items of unusually high value unless agreed with us in writing and adequately insured by you.
We reserve the right to refuse entry of any goods that we reasonably consider unsafe, illegal or inappropriate for storage.
10. Removal and Transport Services
Where we provide or arrange removal, collection or delivery services, you are responsible for accurately describing the volume, nature and condition of the goods, the access at collection and delivery addresses and any special handling requirements. Additional charges may apply where the information provided is incomplete or inaccurate, or where unexpected difficulties are encountered.
You are responsible for properly packing, labelling and securing your goods unless we have expressly agreed to provide packing services. We are not responsible for damage resulting from inadequate packing or unsuitable containers provided by you.
Any estimated timeframes for collection or delivery are provided for guidance only and are not guaranteed. We will use reasonable efforts to meet agreed dates and times, but we will not be liable for minor delays or for delays caused by factors beyond our reasonable control such as traffic, weather, access restrictions or third-party actions.
11. Waste Regulations and Cleanliness
You must keep your Storage Unit and the surrounding areas clean, tidy and free from waste. You are responsible for removing all packaging materials, unwanted items and general rubbish generated in connection with your use of the Storage Unit.
You must not leave waste or unwanted items in corridors, loading bays, car parks, external areas or any part of the facility other than in designated waste receptacles where provided. You must comply with any instructions we give regarding waste segregation, recycling and disposal, and you must not dispose of hazardous or prohibited items on site.
Upon vacating the Storage Unit, you must remove all goods and waste and return the unit in a clean and tidy condition. We may charge you for the costs of removing, processing and disposing of any waste or abandoned goods left in the Storage Unit or elsewhere on the premises, as well as for any necessary cleaning.
12. Liability and Risk
You acknowledge that you are responsible for arranging and maintaining adequate insurance cover for all goods stored in the Storage Unit and for goods being transported as part of any removal or delivery services, unless otherwise expressly agreed in writing. Our charges do not include insurance for your goods.
All goods are stored at your sole risk. While we take reasonable steps to provide a secure and well-maintained facility, we do not accept liability for loss, theft or damage to your goods except where such loss or damage is directly caused by our negligence or breach of these Terms and Conditions and only to the extent permitted by law.
We will not be liable for any loss or damage to the extent that it arises from your failure to comply with these Terms and Conditions, inadequate packing, inherent defects in the goods, normal wear and tear, atmospheric or environmental conditions, or from events outside our reasonable control including fire, flood, storms, vandalism or criminal acts by third parties.
We will not be liable for any indirect, consequential or economic loss such as loss of profit, loss of business, loss of opportunity or loss of data, even if we have been advised of the possibility of such loss.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.
13. Indemnity
You agree to indemnify and keep us indemnified against all claims, demands, losses, damages, costs and expenses arising from your use of the Storage Unit or our services, including any breach of these Terms and Conditions, any violation of laws or regulations, and any claim made by a third party relating to the goods stored or transported.
14. Default, Lien and Disposal of Goods
If you fail to pay any sums due under the Agreement or otherwise breach these Terms and Conditions, we may exercise a lien over the goods stored in your Storage Unit as security for all amounts owed. We may deny access to the Storage Unit until the outstanding amounts are paid in full.
Where amounts remain unpaid for a substantial period despite reasonable notice, we may, in accordance with applicable law, sell or dispose of some or all of the goods to recover sums due and the costs of sale or disposal. Any surplus proceeds will be returned to you after deduction of all outstanding charges and expenses.
15. Termination
You may terminate the Agreement by giving us the notice period specified in your booking confirmation or, if none is specified, a reasonable written notice in line with our standard policy. Termination will take effect at the end of the current billing period following expiry of the notice period, unless otherwise agreed.
We may terminate the Agreement by giving you written notice in accordance with any minimum notice requirements, or immediately where you are in serious or persistent breach of these Terms and Conditions, where your conduct presents a risk to safety or security, or where required by law or regulation.
Upon termination, you must remove all goods from the Storage Unit, ensure that any outstanding fees are paid, and return the Storage Unit in a clean and undamaged condition. If you do not remove your goods by the termination date, we may treat the goods as abandoned and exercise our rights under these Terms and Conditions and applicable law.
16. Personal Data
We collect and process personal data about you in order to provide storage, removal and associated services, to manage our relationship with you and to comply with legal obligations. Personal data may include your contact details, identification documents, payment details and CCTV footage recorded at our premises.
We will handle your personal data in accordance with applicable data protection laws and our privacy practices. We will use appropriate technical and organisational measures to safeguard your information and will not share it with third parties except as necessary to provide the services, to enforce our rights, or where required by law.
17. Variations
We may update or vary these Terms and Conditions from time to time to reflect changes in our services, legal or regulatory requirements or operational needs. Any updated Terms and Conditions will be made available to you and, where changes materially affect your rights or obligations, we will provide reasonable notice. Continued use of our services after changes take effect constitutes your acceptance of the updated terms.
18. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement or the services provided, whether contractual or non-contractual.
19. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.
Failure or delay by us in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy. Any waiver must be in writing to be effective.
You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or transfer our rights and obligations to another suitably qualified provider as part of a business reorganisation or transfer.
These Terms and Conditions, together with your booking confirmation and any other documents expressly incorporated, constitute the entire agreement between you and us in relation to the provision of storage and associated services and supersede any prior understandings or arrangements.
