Selfstorage Roehampton Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Selfstorage Roehampton. By making a booking, accessing a unit, or using any associated storage service, you agree to comply with these terms. Please read them carefully before entering into any agreement. They are designed to protect both you and the service provider by setting clear expectations about reservations, payments, access, prohibited items, liability, and lawful use of storage space.

In these terms, references to “we”, “us”, and “our” mean the storage provider, and references to “you” and “your” mean the customer or any person acting on the customer’s behalf. Use of the words self storage Roehampton, Roehampton self storage, or similar variations refers to the same service and does not alter the meaning of these terms.

The terms below apply to all bookings unless a separate written agreement states otherwise. If there is any conflict between these terms and a specific written agreement signed by both parties, the written agreement will take priority for the matters it covers. Nothing in these terms affects your statutory rights under UK consumer law where applicable.

Booking Process

Bookings for selfstorage Roehampton may be made in person, by phone, online, or through any other booking method we make available from time to time. A booking is only confirmed when we accept it and, where required, receive any deposit, reservation fee, or advance payment requested at the time of booking. Until confirmation is issued, availability is not guaranteed.

When making a booking, you must provide accurate and complete information, including your full name, address, contact details, and any information we reasonably require to assess the appropriate storage unit size and service type. You must ensure that all information remains current. If you change your contact details, you must notify us promptly so that we can continue to manage your account properly.

We may ask you to provide proof of identity, proof of address, or other verification documents before allowing access to the unit. This is part of our security and compliance procedures. We reserve the right to refuse, suspend, or cancel a booking if we reasonably believe the information provided is false, incomplete, misleading, or connected to unlawful activity.

Access and Use of the Unit

You are responsible for the conduct of anyone you authorise to enter the premises or handle your goods. Any person using your booking details or access credentials will be treated as acting on your authority. You must keep access codes, keys, or other entry methods secure at all times. If you suspect unauthorised access, you should notify us immediately.

We may allocate a storage unit of the size agreed at booking or a reasonably comparable alternative if operational requirements make this necessary. Any change made by us will not materially reduce the suitability of the storage space for the intended purpose. You must use the unit only for lawful storage and only for the goods declared and permitted under these terms.

You must not use the unit as living accommodation, for business trading from the premises unless expressly agreed, or for any purpose that creates a nuisance, hazard, or breach of law. The unit must remain locked when not in use. You are responsible for checking that your goods are suitable for storage in a standard non-climate-controlled environment unless a specific climate-controlled service has been agreed in writing.

Payments and Charges

All charges are payable in advance unless we have agreed otherwise in writing. Charges may include storage rent, administration fees, deposit, lock charges, late payment charges, cleaning charges, or other sums notified to you at the time of booking or during the course of the agreement. Prices may change, but any increase will normally be communicated in advance and will apply in accordance with the notice period stated at the time.

You are responsible for making sure payment reaches us on time and in full. If a payment fails, is reversed, or is otherwise not honoured, we may suspend access to the unit until the amount due is paid. If amounts remain outstanding, we may take further action permitted by law and these terms, including sale or disposal of goods in accordance with the applicable contractual and legal process.

We may apply reasonable charges for administration, enforcement, cleaning, disposal of waste, or restoration of the unit if you fail to meet your obligations. Any sums unpaid after the due date may accrue interest at the rate allowed by law, or such lower rate as we decide to apply. A delay in enforcing payment does not waive our right to recover the amounts due later.

Deposits and Refunds

If a deposit is required, it is intended to secure performance of your obligations and may be used against unpaid charges, damage, cleaning, or other losses caused by your breach of contract. Any remaining balance will be refunded after the end of the agreement, subject to inspection of the unit and settlement of all sums due.

Cancellations must be made in accordance with the notice period stated at booking or, if none was stated, within a reasonable time before the intended start date. If you cancel before the service begins, we may retain any non-refundable reservation fee or administration charge clearly disclosed to you at the time of booking. Any refundable sums will be returned subject to deductions lawfully made.

If you wish to end the agreement after the storage period has started, you must give written notice and remove all goods by the agreed termination date. Charges continue to apply until the unit has been vacated, the key returned, and we have confirmed that the space is empty and ready for reallocation. Part-used periods are normally not refunded unless we expressly agree otherwise in writing.

We may cancel or suspend your booking or ongoing storage agreement immediately if you breach these terms, provide false information, fail to pay amounts due, or if continued storage would expose us to legal, safety, or operational risk. Where practical, we will notify you and allow a short period to remedy the breach, but this is not required where immediate action is necessary.

Prohibited and Restricted Goods

You must not store goods that are illegal, hazardous, stolen, contaminated, explosive, flammable, toxic, perishable, or likely to attract pests, produce strong odours, or damage the premises or other customers’ property. This includes, without limitation, firearms, ammunition, drugs, asbestos, chemicals, radioactive materials, living creatures, and goods that require special licensing or storage conditions unless we have expressly agreed in writing and confirmed that we are authorised to accept them.

You must also not store waste, refuse, rubble, used oils, tyres, or items intended for disposal rather than storage. We may inspect the unit where permitted by law and by these terms if we have reasonable grounds to believe prohibited items are present. If such items are found, we may remove, isolate, dispose of, or report them to the relevant authority where required.

Waste Regulations

You are responsible for ensuring that no waste is left in the unit, on the premises, or in any shared area. This includes household rubbish, commercial waste, bulky items, electrical waste, and any materials that must be handled under UK waste legislation. We do not act as a waste carrier or disposal service unless this has been separately agreed in writing.

If you abandon goods or leave waste after your agreement ends, we may treat those items as abandoned to the extent permitted by law and may arrange removal, recycling, or disposal at your cost. Any costs reasonably incurred for clearance, transport, environmental fees, landfill charges, or specialist disposal may be recovered from you. You must comply with all laws relating to packaging, segregation, and safe removal of waste from the premises.

You remain responsible for the lawful disposal of any unwanted goods you bring into storage. If we incur any liability because you have breached environmental, health, or safety obligations, you must reimburse us for all losses, claims, penalties, and expenses suffered as a result of that breach, except to the extent caused by our negligence or wilful misconduct.

Liability and Insurance

You store goods at your own risk. We do not accept responsibility for loss of or damage to goods stored in the unit except where such loss or damage is caused directly by our negligence, fraud, or other liability that cannot be excluded under law. You are strongly advised to maintain adequate insurance for the full replacement value of your goods, including cover for fire, theft, water damage, accidental damage, and any other risks relevant to your circumstances.

We are not liable for loss or damage arising from your failure to package, secure, label, or store goods properly; from inherent defects in the goods themselves; from ordinary wear and tear; from mould, damp, corrosion, temperature fluctuations, or infestation where such issues are not caused by our breach; or from events beyond our reasonable control. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any matter which cannot lawfully be excluded.

You must not claim against us for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of data, except where such exclusion is prohibited by law. If we are found liable for any claim, our total liability will be limited to the amount permitted by applicable law and, where lawful, to the amount paid by you for the relevant storage period.

Customer Responsibilities

You must keep the unit clean, secure, and free from damage. You must not alter the unit, attach fixtures, make structural changes, or use adhesives, paints, or fasteners that damage surfaces without our prior consent. You are responsible for ensuring the unit is suitable for your goods and for arranging any specialist packaging or handling required.

Where access is granted by key, fob, code, or other security method, you must return all items when your agreement ends. Replacement costs may be charged if you fail to return them or if they are lost, damaged, or not surrendered on request. You must not share access details with anyone who is not authorised by you and approved by us, where approval is required.

Inspection, Entry, and Emergency Access

We may enter the unit in an emergency, where we reasonably believe there is a risk to health, safety, security, or property, or where entry is otherwise permitted under the agreement or by law. Except in emergencies, we will use reasonable efforts to provide notice before entering your unit, though access may still be required for inspections, repairs, maintenance, or legal compliance.

If we need to move goods for safety, maintenance, enforcement, or operational reasons, we may do so at your risk and expense, provided that any such action is reasonable and proportionate. We will use reasonable care when handling your goods, but you remain responsible for insuring them and for ensuring that they can be moved safely if necessary.

Our failure to enforce any provision of these terms at any time does not mean that we waive the right to enforce that provision later. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force. Any variation to these terms must be made in writing and authorised by us.

Termination

Either party may end the agreement by giving notice in line with the booking terms or any applicable minimum term. On termination, you must remove all goods, clear the unit, return all access items, and ensure that no waste or property is left behind. The agreement will not end until these steps are completed and any outstanding sums are paid.

If goods are not removed by the end of the agreement, we may continue to charge storage fees and take any action permitted by law to recover costs or deal with the goods. Where legal notices are required before sale or disposal, we will follow the prescribed procedure. You should not assume that termination stops all charges unless the unit has actually been vacated.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or matter arising from or relating to the storage agreement, except where consumer law provides otherwise.

By continuing to use the service, you confirm that you have read, understood, and agreed to these terms. If you do not agree with any part of them, you should not proceed with the booking or should end the agreement in accordance with the cancellation and termination provisions above. These terms are intended to be fair, lawful, and consistent with the operation of a professional self storage Roehampton service.